News & Updation
Best Paper Awards
World Journal of Advance Healthcare Research (WJAHR)Honored the authors with best paper award, monthly based on the innovation of research work. Best paper will be selected by our expert panel.
Best Article of current issue
Download Article : Click here
NURSE CARING BEHAVIORS: A SURVEY OF RECIPIENTS OF HEALTH SERVICES’ EXPECTATIONS
Sivasankari Somasundaram*, Dr. Manju Vatsa and Dr. Sandhya Gupta
Introduction: Patient is the core unit of the healthcare system. The behaviors of the nurse professionals matter a lot in patients? satisfaction. Thus, it is aimed to measure the expectation of recipients of health services on nurses? caring behaviors. Methodology: A quantitative cross-sectional survey was carried out in four selected tertiary healthcare institutions in NCT of Delhi. The recipients of health services (n=244) were enrolled by consecutive sampling from the inpatients of the medical and surgical wards. Socio-demographic data sheet and Caring Behavior Assessment (CBA) tool were used to collect the data. Ethical clearance was obtained from the Institute Ethical Committee. Results: The recipients of health services rated „give me treatments and medications on time? (81.6%, 1st rank) and „know how to give shots, IVs, etc? (79.1%, 2nd rank) from the domain of human need assistance as most expected caring behaviors; and „introduce themselves to me? (25.4%, 62nd rank) and „come into my room just to check on me? (24.2%, 63rd rank) from the domain of helping/trust as least expected caring behaviors. No statistically significant relationship was found between socio-demographic variables of recipients of health services and their expectation (p>0.05). Conclusion: The overall expectation of the recipients of health services on nurses? caring behaviors was relatively low. Maintaining adequate nurse-patient ratio, motivating nurses to demonstrate all aspects of caring behaviors, creating a caring environment and implementing in-service education programs about caring behaviors may improve the quality of care and patients? satisfaction.[Full Text Article] [Download Certificate]